Easier customer care, direct sales of services, as well as tracking of shipments and complaint handling. T-Mobile is launching RBM Connect, the first operator in the Czech Republic to enable users to communicate with businesses via secure RCS messages without having to use third-party platforms. It will then provide businesses with direct two-way communication with clients. The service was launched on 1 July and should be available to all corporate customers by the end of this year.
More information here. (in Czech language only)