Customer service and being customer focused are often spoken about but rarely is action taken. Exceptional customer care means exceeding the expectations of our customers. This requires us to know what our customers' expectations are and to have the tools and capabilities to exceed them. Their company will then be able to deliver superior customer service and increase levels of loyalty.
Date: 20th March 2015
Time: 9.00 - 17.00
Venue: The HUB, Prague 5
Investment: Kč 5.250 + vat (20% discount for AmCham members)
Includes: training, coffee, drinks and participation certificate
More information here.